Support
Short answers for setup, credits, billing, and prospecting.
Open Prospecting, choose a category, set minimum DR and estimated organic traffic, then search. Reveal contacts only when you are ready to outreach.
No. ApexRank's Estimated Organic Traffic is a third-party SEO estimate from DataForSEO Labs, not verified Google Analytics or Search Console traffic.
Credits power contact reveals (1 credit each), Feedback/Audit generation, discovery batches, and PDF exports. CSV prospect exports are included on eligible paid plans (0 credits) with monthly row limits. Unused credits do not roll over unless stated on Pricing.
Subscriptions renew monthly or annually through our payment partner. You can upgrade, downgrade, or cancel from the dashboard billing panel.
Yes, on eligible paid plans. Select rows and export CSV at 0 credits; monthly row limits depend on your plan.
Inventory metrics refresh on a rolling schedule. Status page shows worker health; individual DR and estimated traffic update weekly in most cases.
Agencies, in-house SEO teams, and outreach specialists who need qualified publishers — not bulk email lists.
Select at least one row, confirm your plan includes CSV export, and check monthly row limits on the dashboard. If you hit a limit, upgrade or wait for the billing cycle reset.
Use the setup guide from your dashboard (Resume setup guide), or open Help → Documentation. Beta users can also use the floating Feedback button.
We respond to billing and beta issues within one business day.
Export troubleshooting: Select rows first, confirm your plan includes CSV export, and check monthly row limits on the dashboard. Still stuck? Use beta feedback or contact support with your request ID.