How can we help?

Frequently asked

• How do I run my first prospect search?

  Open Prospecting, choose a category, set minimum DR and traffic, then search. Reveal contacts only when you are ready to outreach.

• What are credits used for?

  Credits power contact reveals, CSV exports, and site audits. Your plan sets monthly limits — unused credits do not roll over unless stated on Pricing.

• How does billing work?

  Subscriptions renew monthly or annually through our payment partner. You can upgrade, downgrade, or cancel from the dashboard billing panel.

• Can I export prospects?

  Yes, on eligible plans. Select rows, export CSV, and import into your outreach tool. Export row limits depend on your plan.

• How fresh are metrics?

  Inventory metrics refresh on a rolling schedule. Status page shows worker health; individual DR and traffic update weekly in most cases.

• Who is ApexRank for?

  Agencies, in-house SEO teams, and outreach specialists who need qualified publishers — not bulk email lists.

• Why did my export fail or return empty?

  Select at least one row, confirm your plan includes CSV export, and check monthly row limits on the dashboard. If you hit a limit, upgrade or wait for the billing cycle reset.

• How do I get onboarding help?

  Use the setup guide from your dashboard (Resume setup guide), or open Help → Documentation. Beta users can also use the floating Feedback button.